Salesforce Associate Proactive Monitoring Engineer Recruitment 2026

Salesforce is a global customer relationship management and enterprise software company. Its platform provides organizations with tools for sales, service, marketing, data, analytics, and AI.
Salesforce describes its culture around customer success, innovation, inclusion, and employee development. The company also uses AI tools in parts of its recruitment process while stating that final hiring decisions are made by humans.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• 6–24 months of experience in technical support, IT operations, systems monitoring, or a related area.
• Understanding of cloud computing concepts.
• Knowledge of SaaS platforms and web technologies.
• Understanding of HTTP/HTTPS, REST APIs, DNS, and SSL/TLS.
• Basic familiarity with monitoring tools and concepts.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-first mindset.
• Hands-on Salesforce Administration experience.
• Working knowledge of Salesforce development fundamentals.

• Monitoring Salesforce platform health dashboards.
• Reviewing alerts and telemetry signals.
• Detecting anomalies before they affect customers.
• Analyzing logs, monitoring alerts, and system metrics.
• Identifying potential root causes.
• Escalating issues to appropriate engineering and operations teams.
• Communicating proactively with affected customers.
• Creating and managing support cases.
• Documenting troubleshooting steps and resolutions.
• Collaborating with Engineering, SRE, Cloud Operations, and senior Technical Support Engineers.
• Contributing to knowledge-base documentation.
• Using internal monitoring tools and scripting to reduce manual work.
• Identifying recurring issues and trends from monitoring data.

• Salesforce Administration
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Apex
• Lightning Web Components
• SOQL and SOSL
• Salesforce data model
• Salesforce DX
• Debug logs
• Cloud computing
• SaaS
• REST APIs
• HTTP/HTTPS
• DNS
• SSL/TLS
• Monitoring and observability
• Splunk
• Datadog
• New Relic
• Dynatrace
• Python or Bash
• ITIL
• Incident management
• Agile and DevOps

• Online application and resume screening.
• Technical or skills assessment, where applicable.
• Technical interview.
• Discussion of Salesforce administration and development fundamentals.
• Troubleshooting and monitoring-related questions.
• Communication and customer-scenario assessment.
• Final hiring discussion and offer process.

Salesforce has not officially published the compensation for this specific requisition. Current third-party salary data for the same or closely matching Associate Proactive Monitoring Engineer role in India indicates approximately ₹12–₹13 LPA total pay, including a reported Hyderabad submission, while broader Salesforce Associate Technical Support Engineer data shows compensation commonly around ₹10–₹15 LPA. Therefore, ₹12–₹13 LPA is a reasonable researched estimate, not an official Salesforce salary. The position is full-time and office-based, and Salesforce provides employee development, mentoring, learning resources, and broader benefits subject to company policy.