GlobalLogic Technical Support Engineer – AIML Recruitment 2026

GlobalLogic is a digital engineering company and a Hitachi Group company. It works with organizations across industries to design and develop digital products, platforms and services. Its engineering capabilities include software development, cloud technologies, artificial intelligence and digital transformation.

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent practical experience
• At least 1 year of experience in Technical Support, troubleshooting or a related technical field
• Knowledge of Artificial Intelligence and Machine Learning concepts and technologies
• Understanding of chatbots, Large Language Models and Generative AI
• Experience or knowledge of cloud platforms such as GCP, AWS or Microsoft Azure
• Basic understanding of cloud or hybrid cloud environments
• Strong troubleshooting and analytical abilities
• Strong customer support and communication skills
• Willingness to work from office in a 24×7 rotational shift environment
• Ability to collaborate with cross-functional teams

• Engage with customers through email, chat and phone to diagnose and resolve technical issues
• Provide technical support and guidance for customer-specific AIML and cloud-based solutions
• Troubleshoot AI/ML models, Generative AI systems, APIs, integrations, deployments and cloud services
• Respond to customer queries within defined Service Level Objectives
• Maintain high levels of customer satisfaction
• Investigate complex technical problems and identify root causes
• Reproduce issues and perform detailed technical investigations
• Document customer queries, root causes, resolutions and preventative actions
• Collaborate with Engineering, Product and other cross-functional teams
• Create detailed bug and issue reports for engineering teams
• Assist with technical documentation, troubleshooting guides and knowledge-base articles
• Identify recurring problems and recommend process improvements
• Communicate technical concepts and solutions clearly to customers and internal stakeholders

• Artificial Intelligence and Machine Learning
• Generative AI and Large Language Models
• Chatbots and AI/ML applications
• Cloud platforms including GCP, AWS and Azure
• Technical troubleshooting
• Root-cause analysis
• API and integration troubleshooting
• Deployment and cloud-environment troubleshooting
• Customer support
• Analytical and problem-solving skills
• Technical documentation
• Verbal and written communication
• Cross-functional collaboration

• Application and resume screening
• Candidate shortlisting
• Technical or support-related assessment where applicable
• Technical interview
• HR or managerial discussion
• Final selection and offer

• Estimated salary of ₹6–8 LPA based on available salary information for the role
• Flexible work schedules may be available according to business requirements
• Work-from-home opportunities may be available where applicable
• Paid time off and holidays
• Learning and development opportunities
• Opportunity to work with global clients and technology teams